Refund Policy

Return Policy

Never Summer Industries accepts returns on new, unused items purchased directly from us within 30 days of the original purchase date. All items must be returned in new and unused condition with original packaging, stickers and board cards. You are responsible for return shipping unless the items arrive damaged, defective or you receive a mis-shipment. Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase. If your return was a gift, the credit will go to the original purchaser of the item. Gift cards and sale items cannot be returned or exchanged. 

To start a return, please fill out the form below.

Any unused NON-SALE item can be returned within 30 days.

Items purchased at a sale price or with a discount CANNOT be returned

In-Store Returns

Full price/non-sale and unused merchandise purchased from the Never Summer factory can be returned to our factory store in Denver with a receipt. Merchandise must be in new condition with tags on (not worn or used, wet or damaged). Returns will be returned at the same price as originally purchased and tender given back the same way as originally purchased. If no receipt is available, the item can be returned at a current rate in the form of a Never Summer Gift Card, as long as the item is new/unused.

Exchange Policy

Unused full priced merchandise purchased from Never Summer directly can be exchanged for a product of equal or lesser value (purchase price) within 30 days of purchase if you need a different size, color or product. Due to limited inventory, we are unable to hold a product for exchange (This includes sold out snowboards, previous season snowboards, limited edition snowboards, any apparel item, any accessory, or anything else sold by Never Summer Industires at the discretion of the company). It is recommended to place a new order for the correct product. Placing a new order now will expedite the arrival of your new item, and ensure it won’t go out of stock. You may return your original, unused item(s) for a full refund. Refunds will be processed as soon as we receive your return. You will be responsible for shipping costs.

To start an exchange, please fill out the form below.

Any unused NON-SALE item(s) can be exchanged within 30 days.

Items purchased at a sale price or with a discount CANNOT be exchanged